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IT Help Desk Engineer

MB for Engineering
Giza, Giza
Posted 6 years ago
352Applicants for1 open position
  • 225Viewed
  • 22In Consideration
  • 191Not Selected
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Job Details

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Job Description

  • Provide helpdesk support and resolve problems to the employees’ satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Document internal procedures.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Software licenses.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.

Job Requirements

  • Bachelor's Degree in Information Systems.
  • Relevant technical experience.
  • Males

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