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Job Description
- Provide helpdesk support and resolve problems to the employees’ satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
Job Requirements
- Bachelor's Degree in Information Systems.
- Relevant technical experience.
- Males