Receptionist

This Job Post is for Females ONLY, And Its A Must to be Unveiled

Main Purpose of Job:

• To act as the first point of contact for visitors and callers and to undertake a range of other administrative tasks as requested
• Follow company and brand values
• Present both Brand and company within their behaviour guidelines respectively

Individual Key Objectives:

• Work on presenting a very well respectful company image to the customers
• Manage an organised process among the sales team to achieve a successful work atmosphere

Detailed Responsibilities:

• When answering the telephone, the recipient provides their name and the official name of the facility as listed within the brand franchise agreements
• Calls are answered within 3 rings and all calls are transferred within 20 seconds or offered a designated alternative.
• Customers are kept informed of call transfer actions.
• Calls which could not be connected to the requested department are returned as promised once appropriate staff are available
• There is a register (preferably electronic) which allows logging of all incoming calls, capturing customer details, nature of the enquiry and recipient. This information is viewable by the relevant staff member who will handle the enquiry either via online access or paper copy
• Ensure that the front entrances of the building, reception and meeting rooms are clean and presentable, always representing the professional image of the Company and when not, making a record of any poor levels of cleanliness or any maintenance issues and report them
• Producing and maintaining Excel spreadsheets
• Monitor Security Gatehouse Entrance/Exit for traffic, as required
• Various typing, photocopying, filing and other administration tasks
• Any Other task as requested