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IT Technical Support Specialist

Xerox Egypt
Downtown, Cairo
Posted 6 years ago
299Applicants for1 open position
  • 42Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Be the primary contact/advisor for client and support staff on all escalation initiations.
  • Handle telephone and deal promptly, efficiently and with empathy to ensure a positive experience for our clients and support staff.
  • Co-ordinate all consumable calls and deal with them promptly.
  • Review supplies and service performance in conjunction with service matrix.
  • Give Online support to customers over the phone to solve both Software and hardware problems
  • Provide First aid repair assistance for in house machines
  • Use Help Desk (HD) and Remote assistance available tools to maximize the work efficiency
  • Support call receivers team in answering calls to speed up the call queue answering

Job Requirements

  • University degree Of Engineering / computer science & relevancies to networking and computer.
  • Very good English language.
  • Excellent customer handling.
  • Advanced Computer knowledge.
  • Basic Networks knowledge.
  • Ability to work in a team.
  • Customer handling .
  • Communicate and coordinate with internal departments and external service providers.

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