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Job Description
- Be the primary contact/advisor for client and support staff on all escalation initiations.
- Handle telephone and deal promptly, efficiently and with empathy to ensure a positive experience for our clients and support staff.
- Co-ordinate all consumable calls and deal with them promptly.
- Review supplies and service performance in conjunction with service matrix.
- Give Online support to customers over the phone to solve both Software and hardware problems
- Provide First aid repair assistance for in house machines
- Use Help Desk (HD) and Remote assistance available tools to maximize the work efficiency
- Support call receivers team in answering calls to speed up the call queue answering
Job Requirements
- University degree Of Engineering / computer science & relevancies to networking and computer.
- Very good English language.
- Excellent customer handling.
- Advanced Computer knowledge.
- Basic Networks knowledge.
- Ability to work in a team.
- Customer handling .
- Communicate and coordinate with internal departments and external service providers.