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Call Center Agent - English

Muse Outsourcing
Maadi, Cairo
Posted 6 years ago
147Applicants for90 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

English speakers (all levels) are urgently required. If you’re eager to start a stable career path in a multinational customer service center, kindly apply. Salaries are up to 6500 EGP according to your English level.

  • Managing inbound/outbound calls and customer service inquiries and complains
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Respond to any online or telephone queries in a calm and friendly manner.
  • Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
  • Produce reports on progress within the department and outline any developed strategies to improve.
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements

  • English language (any level)
  • Good communication skills

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