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Job Description
English speakers (all levels) are urgently required. If you’re eager to start a stable career path in a multinational customer service center, kindly apply. Salaries are up to 6500 EGP according to your English level.
- Managing inbound/outbound calls and customer service inquiries and complains
- Identifying and assessing customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Respond to any online or telephone queries in a calm and friendly manner.
- Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
- Produce reports on progress within the department and outline any developed strategies to improve.
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
- English language (any level)
- Good communication skills