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Technical Support Agent - German

Muse Outsourcing
6th of October, Giza
Posted 6 years ago
30Applicants for60 open positions
  • 21Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Fluent German speakers with a technical background are urgently required for a multinational customer service center.

  • Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.
  • You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive.
  • By utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • You will be effectively managing cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.

Job Requirements

  • Bilingual profile (English B1 – German B2) Min.
  • Technical experience is a must.
  • Technical support below Level 2.
  • Fixed shifts – weekends.

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