Call Center Advisor

• Answer all incoming calls on time applying customer service standards.
• Address customer’s needs & concerns to achieve customer satisfaction and call resolution.
• Provide accurate, valid and complete information by using the right tools.
• Document customer’s interactions & calls outcome to ensure a proper record of data.
• Work according to team leader’s plans & directions to maintain company’s KPIs & SLAs.

Working Conditions:

• Fridays are Off
• Shifts rotate from 7 AM till 8 PM
• Location Abasseya