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Job Description
- Providing technical and product support to internal and external customers via the telephone.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Handle and resolve customer complaints.
- Troubleshooting to determine root cause and documenting solutions
- Communicating solutions to customers
- Performing follows up calls on new customers.
- Resolve customer issues and inquiries promptly with high customer satisfaction.
- Document activities in CRM systems.
- Perform other related duties as assigned,.
Job Requirements
- Good in English
- Ability to record steps taken to resolve customer questions or issues.
- Ability to learn and understand current propriety software technologies.
- Maximum age 30 years
