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Job Description
- Coach and support employees on a day to day concerns, career matters, and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law.
- Perform field visits to keep an open communication channel with shop employees and management.
- Support employees and managers during performance review and maintain the appraisal system.
- Conduct assessment programs to identify potential employees for promotion and classify gaps in skill set.
- Develop personal development plans in line with the employee performance appraisal and assessment results to improve performance; advise the Training & Development department accordingly and ensure proper monitoring and follow up.
- Implement and maintain the Disciplinary Action Matrix in line with applicable policies and procedures & labour law, and handle disciplinary issues accordingly.
- Conduct seasonal studies on different HR metrics such as company turnover, probationary success, disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related reports and suggest action plans accordingly.
- Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, to increase productivity and boost employee morale.
- Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc...
Job Requirements
- Bachelor’s Degree in Psychology or Human Resources 2-3 years of experience in a related field
- Profeciency in MS Office Fluency in English
- Strong understanding of HR services and Labour Law Coaching certication is a plus
