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Call Center Agents

Otlob Tabib
Mohandessin, Giza
Posted 6 years ago
34Applicants for2 open positions
  • 28Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Call Center Agent Job Duties:

  • Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
  • Update our in-house database.
  • Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
  • Report any problems to the high management immediately to avoid service interruption and/or roadblocks.
  • Support team members with other required tasks.
  • To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • This position requires significant phone, e-mail, communication with customers in fast-paced environment.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.

Job Requirements

  • Flexible to work in Night Shift is a must
  • Good command of the English language.
  • Previous experience in a customer support role in a call center environment.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with online database systems and practices.
  • Customer focus and adaptability to different situations.
  • Ability to multi-task, set priorities and manage time effectively.
  • Flexible to work 12hr.

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