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Job Description
- Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book in process.
- Advise customers on necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test.
- Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customer’s vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review).
- Follow up with Team leader to see if a vehicle will be ready when promised, advise the customer of any delays and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract).
- Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc.
- For any vehicles requiring delivery, coordinate the checking, cleaning and delivery, using Reception Driver, of same
- Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints)
- Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise the customer of progress
- Follow Warranty policy, procedure and instructions supplied by Warranty manager.
Job Requirements
- Education: B sc. Mechanical Engineering or equivalent.
- Experience: 2-4 years in similar position.
- Language Skills: Good written and spoken English.
- Computer Skills: Ability to use Microsoft Office to include Microsoft Word, Excel and Email.
