Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- Conducting electrical safety checks on computer equipment.
Job Requirements
- Good Communication skills & Interpersonal Skills
- Capable of working well under pressure
- Enthusiasm to be continually learning
- Logical thinker
- Good analytical and problem solving skills
- Up-to-date technical knowledge
- An in depth understanding of the software and equipment your customers/employees are using
- Good interpersonal and customer care skills
- Good accurate records keeping
- Good command of English
