Senior IT Specialist

RMGS - Maadi, Cairo

199
Applicants for
2 open positions
104
Seen
33
Shortlisted
5
Rejected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
  • Conducting electrical safety checks on computer equipment.
Job Requirements
  • Good Communication skills & Interpersonal Skills
  • Capable of working well under pressure
  • Enthusiasm to be continually learning
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Good command of English
About this Company

RMGS is an IT consulting and software development outsourcing company. Our business leverages talents in the emerging markets offering our clients talented resources and quality services at competitive pricing. RMGS offers outsourcing and off-shoring software development... (More)

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