Job Details
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Job Description
- Resolve customer complaints
- Use telephones to reach out to customers and verify account information
- Place or cancel orders
- Assist with placement of orders
- Suggest solutions when some products malfunctions
- Work with customer service manager to ensure proper customer service is being delivered
Job Requirements
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelor degree
