Fleet Quality Specialist

Swvl - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Hold a quality shift
  • Applying all deductions and Bonuses Policies
  • Responsible for on time ride quality during his shift
  • Preparing and reviewing Captain Absence and Captains Behavior Sheets
  • Reporting Drivers Behavior to captain support, training and supply teams
  • Reporting Drivers Deductions to Captain support team
  • Reporting Dashboard and Captain App issues to the tech team
  • Prepare all required reports related to Captains and rides
  • Monitor all received tickets on all channels and take actions accordingly
  • Monitor rides status and make sure all rides will start on time
  • Assigning backup vans and handling their positioning around the city
  • Building strong relationship with captains and boost their loyalty to Swvl
Job Roles: Quality
Job Requirements
  • V. Good Communication Skills.
  • Team Work
  • Problem Solving
  • Attention to details
  • Functional skills
  • Organized and systematic
About this Company

Swvl is a revolutionary idea that was born from passion, loyalty and persistence to face all challenges on the table, swvl is not just a mean to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation and inspire change.

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