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Job Description
- Your duty as an analyst is to analyse security alerts and events from MSSP platform. You will be responsible for analysing, identifying and eliminating customer security alerts.
- You should have good analytical skills, good communication skills (written & verbal) and good technical skills.
- The key difference between Tier 1 & Tier 2 is the level of experience and in-depth knowledge of the subject. If you're experienced and have a strong knowledge you will be considered as Tier 2 Analyst.
Key responsibilities & duties
- Resolve and escalate incidents.
- Provide level 1 & level 2 technical resolutions for security alerts and SOC service request.
- Log and record all alerts with integrated ticketing.
- Identify weakness in customer infrastructure and suggest improvements.
- Technical and analytical skills to handle security incidents and threats.
- Provide timely and reliable service to customers.
- You will be operating AlienVault USM platform
- Mentor and train customers using and operating AlienVault USM platform
Job Requirements
Academic or trade qualifications
- Bachelor in Computer science (BSc) or relevant field is a plus.
Work experience and skills
- You should demonstrate proven experience and knowledge.
- Programming/Shell scripting experience is highly desirable (PERL, Python, Java, etc).
- Knowledge of configuring and implementing technical security solutions.
- 24/7 SOC experience.
- Someone with strong technical knowledge.
- Experience in Network/System administration.
- Solid understanding of network and security.
- Linux user and administration experience.
- Strong at troubleshooting incidents.
- Strong desire to constantly learn.
