- Experience Needed:
- 2 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
- Your duty as an analyst is to analyse security alerts and events from MSSP platform. You will be responsible for analysing, identifying and eliminating customer security alerts.
- You should have good analytical skills, good communication skills (written & verbal) and good technical skills.
- The key difference between Tier 1 & Tier 2 is the level of experience and in-depth knowledge of the subject. If you're experienced and have a strong knowledge you will be considered as Tier 2 Analyst.
Key responsibilities & duties
- Resolve and escalate incidents.
- Provide level 1 & level 2 technical resolutions for security alerts and SOC service request.
- Log and record all alerts with integrated ticketing.
- Identify weakness in customer infrastructure and suggest improvements.
- Technical and analytical skills to handle security incidents and threats.
- Provide timely and reliable service to customers.
- You will be operating AlienVault USM platform
- Mentor and train customers using and operating AlienVault USM platform
Academic or trade qualifications
- Bachelor in Computer science (BSc) or relevant field is a plus.
Work experience and skills
- You should demonstrate proven experience and knowledge.
- Programming/Shell scripting experience is highly desirable (PERL, Python, Java, etc).
- Knowledge of configuring and implementing technical security solutions.
- 24/7 SOC experience.
- Someone with strong technical knowledge.
- Experience in Network/System administration.
- Solid understanding of network and security.
- Linux user and administration experience.
- Strong at troubleshooting incidents.
- Strong desire to constantly learn.
prefers having strong proficiency in the following abilities for this job:
Problem Solving, English Comprehension, English Writing and Teamwork.
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About this Company
Hammerhead is the parent company to group of specialised subsidiaries in the technology industry, our companies deliver innovative solutions to today's most challenging problems .
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We work hand in hand with our customers to ensure technology provides them with value and competitive positioning within their markets.