- Experience Needed:
- 2 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
- Your duty as an analyst is to analyse security alerts and events from MSSP platform. You will be responsible for analysing, identifying and eliminating customer security alerts.
- You should have good analytical skills, good communication skills (written & verbal) and good technical skills.
- The key difference between Tier 1 & Tier 2 is the level of experience and in-depth knowledge of the subject. If you're experienced and have a strong knowledge you will be considered as Tier 2 Analyst.
Key responsibilities & duties
- Resolve and escalate incidents.
- Provide level 1 & level 2 technical resolutions for security alerts and SOC service request.
- Log and record all alerts with integrated ticketing.
- Identify weakness in customer infrastructure and suggest improvements.
- Technical and analytical skills to handle security incidents and threats.
- Provide timely and reliable service to customers.
- You will be operating AlienVault USM platform
- Mentor and train customers using and operating AlienVault USM platform
2 to 5 years
Bachelor's Degree at least
Information Technology Services
Academic or trade qualifications
- Bachelor in Computer science (BSc) or relevant field is a plus.
Work experience and skills
- You should demonstrate proven experience and knowledge.
- Programming/Shell scripting experience is highly desirable (PERL, Python, Java, etc).
- Knowledge of configuring and implementing technical security solutions.
- 24/7 SOC experience.
- Someone with strong technical knowledge.
- Experience in Network/System administration.
- Solid understanding of network and security.
- Linux user and administration experience.
- Strong at troubleshooting incidents.
- Strong desire to constantly learn.
About this Company
Hammerhead is the parent company to group of specialised subsidiaries in the technology industry, our companies deliver innovative solutions to today's most challenging problems .
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We work hand in hand with our customers to ensure technology provides them with value and competitive positioning within their markets.