Technical Support Agent

Rwazen Group - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job
  • Responsible for handling client’s requests and inquiries through phone, email and support tickets.
  • Following up with customers till their issues has been handled.
  • Resolve customer complaints & problems aiming for customer satisfaction.
  • Obtain and evaluate all relevant information to handle customer and service inquiries.
  • Will be chatting with all customers, documenting and handling their requests online.
  • Corresponding with the operations team to make sure of timely fulfillment of users requests
  • Perform other related duties
Job Requirements
  • BSc degree of Computer Science, Engineering or any relevant certificate or diploma in software.
  • Knowledge of: cpanel, FTP, & Microsoft Office
  • General Knowledge of: html, CSS, JQuery, JavaScript
  • Good Knowledge of: installation scripts
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent customer service skills and great enthusiasm for helping customers
  • Excellent time management skills, attention to detail and the ability to multi task
  • Logical thinker
  • Fast learning
  • Patience
About this Company

Rwazen Group is an industry-leading Development and Design Agency in MENA.

We are on fast track within the Web, SMS and Mobile industry, we are seeking highly skilled talents to get even further.

Rwazen Group has a work environment that promotes... (More)

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