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Job Description
- Responsible for handling client’s requests and inquiries through phone, email and support tickets.
- Following up with customers till their issues has been handled.
- Resolve customer complaints & problems aiming for customer satisfaction.
- Obtain and evaluate all relevant information to handle customer and service inquiries.
- Will be chatting with all customers, documenting and handling their requests online.
- Corresponding with the operations team to make sure of timely fulfillment of users requests
- Perform other related duties
Job Requirements
- BSc degree of Computer Science, Engineering or any relevant certificate or diploma in software.
- Knowledge of: cpanel, FTP, & Microsoft Office
- General Knowledge of: html, CSS, JQuery, JavaScript
- Good Knowledge of: installation scripts
- Must be an energetic self-starter with the ability to work both independently and within a team
- Excellent customer service skills and great enthusiasm for helping customers
- Excellent time management skills, attention to detail and the ability to multi task
- Logical thinker
- Fast learning
- Patience
