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Job Description
- Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
- Diagnosing and solving hardware/software faults occurred for users
- Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
- Administrating Ardelkheir Farms network and resolve any connection failure to decrease downtime
- Responding within agreed time limits to emails and tickets
- Setting up new users' accounts and profiles and dealing with password issues;
- Responsible for undertaking periodic maintenance in time that planned before
- Updates job knowledge by participating in educational opportunities like installing the new server or any updates in the network and any new service
- Follow standard processes and procedures ( IT Policy, Installation Process and Routine maintenance)
- Escalate any incapable technical issues to the Senior Technical support engineer
- getting clear data about All spare parts and devices and reorganize IT inventory
- Recording problems and their solutions for future reference
Job Requirements
- BS degree in Information Technology or equivalent
- Strong client-facing and communication skills
- ERP system's knowledge
- CCNA - MCSA Knowledge
- Advanced troubleshooting and multi-tasking skills