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Job Description
- Responsible for overseeing all aspects of mall management including but not limited to leasing and tenant relations, business planning and financial management facilities and operational management.
- Control of all maintenance, inspection and safety functions.
- Develop a structured business plan for the mall covering all key components of mall operation
- Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
- Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
- Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
- To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
- Preparation and development of marketing and annual event plans/calendar
- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
- Take steps to improve customer services inside the mall
Job Requirements
- Strong business acumen and good technical knowledge of Commercial Facilities
- Good understanding of mall management
- Strong mall specific financial acumen
- Good understanding of tenant mix and zoning
- Good understanding of mall operations and associated policies and procedures
- Good understanding of mall marketing, advertisement and promotion
- Knowledge of managing leasing contracts and negotiation, exposure to tender management
- Understanding and experience in managing Service Level Agreements ex cleaning, security, facilities management etc
- Strong negotiations and sales skills
- Excellent interpersonal skills
- Leadership and decision making qualities are essential
- Excellent Customer Service Skills
- A good team player with strong analytical skills
- Age Maximum 35 years.