Job Details
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Job Description
Fluent English Customer Service Representatives are needed for a Telecom account at Sutherland Company:
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required SALES metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
Job Requirements
Job Requirements:
- University Graduate is a must.
- Fluent English is a must.
- Native Arabic Speaker
- Capable of customer management and can negotiate, overcome objections, and/or upsell/cross-sell.
- Flexibility to work on rotational shifts basis (Morning and night)
- Gender: M/F.
- Alexandria resident is a must.
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
- Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities
- Goal orientated with a focus on learning and continuous improvement.
Offered Package & Working Conditions:
- Very Attractive Packages.
- Additional Benefits (Social Insurance – Private Medical Insurance Coverage
- Transportation (Door to Door) for all the night shifts.
- Professional training under the supervision of certified trainers.
- 9 working hours including 1 hour Break.
- 2 Days off per week.