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Customer Service Agent (English) - Alexandria

Sutherland
Alexandria, Egypt
Posted 6 years ago
200Applicants for20 open positions
  • 195Viewed
  • 28In Consideration
  • 167Not Selected
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Job Details

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Job Description

Fluent English Customer Service Representatives are needed for a Telecom account at Sutherland Company:

  • Responsible for handling calls and providing customer support
  • Identify and relate with various customer needs and scenarios
  • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
  • Remain updated in client and internal processes, technology applications, utilities, and products
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required SALES metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook

Job Requirements

Job Requirements:

  • University Graduate is a must.
  • Fluent English is a must.
  • Native Arabic Speaker
  • Capable of customer management and can negotiate, overcome objections, and/or upsell/cross-sell.
  • Flexibility to work on rotational shifts basis (Morning and night)
  • Gender: M/F.
  • Alexandria resident is a must.
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
  • Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities
  • Goal orientated with a focus on learning and continuous improvement.

Offered Package & Working Conditions:

  • Very Attractive Packages.
  • Additional Benefits (Social Insurance – Private Medical Insurance Coverage
  • Transportation (Door to Door) for all the night shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1 hour Break.
  • 2 Days off per week.

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