Customer Service Agent (English) - Alexandria

Sutherland - Alexandria

Applicants for
20 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
20 open positions
About the Job

Fluent English Customer Service Representatives are needed for a Telecom account at Sutherland Company:

  • Responsible for handling calls and providing customer support
  • Identify and relate with various customer needs and scenarios
  • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
  • Remain updated in client and internal processes, technology applications, utilities, and products
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required SALES metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook
Job Requirements

Job Requirements:

  • University Graduate is a must.
  • Fluent English is a must.
  • Native Arabic Speaker
  • Capable of customer management and can negotiate, overcome objections, and/or upsell/cross-sell.
  • Flexibility to work on rotational shifts basis (Morning and night)
  • Gender: M/F.
  • Alexandria resident is a must.
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
  • Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities
  • Goal orientated with a focus on learning and continuous improvement.

Offered Package & Working Conditions:

  • Very Attractive Packages.
  • Additional Benefits (Social Insurance – Private Medical Insurance Coverage
  • Transportation (Door to Door) for all the night shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1 hour Break.
  • 2 Days off per week.
About this Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to... (More)

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