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Job Description
- Provide Level 1 & 2 support for staff on Microsoft Windows, Office, and other software as well as supporting desktop, laptop, and mobile devices.
- Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases.
- Conduct Active Directory administration tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships.
- Perform "Light" hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary.
- Keep current on IT developments, recommending upgrades in hardware/software systems as appropriate.
- Monitor and ensure installation of operating system updates and assigned software applications.
- Create and maintain detailed documentation of the IT systems and deployments.
Job Requirements
- At least 1-3 years of experience supporting Windows desktop/laptop PCs.
- A+, MCP, MCITP or similar certifications highly preferred.
- Experience installing software, patches, updates on desktops & laptops.
- Experience troubleshooting basic network, software, printing problems.
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
