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Call Center Agent

MENA For Contracting & Trading
Mohandessin, Giza
Posted 6 years ago
39Applicants for3 open positions
  • 36Viewed
  • 15In Consideration
  • 16Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Answer telephone calls in a professional manner.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests.
  • Document all call information according to standard operating procedures.
  • Maintains Customer service database by entering information.
  • Update existing customer information.
  • Recommend process improvements depending on the interaction with customers.
  • Other duties as assigned.

Job Requirements

  • Bachelor Degree.
  • Excellent command of English Language.
  • Customer Service background required.
  • Familiarity with CRM systems a plus.
  • Time management skills.
  • Ability to multitask
  • Excellent oral and written communication skills.
  • Proficiency in MS Office suite software

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