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Job Description
Job Summery:
- Fulfill the customer requirements based on quality assurance requirements within agreed time as per SOP.
- Record, analyze, investigate, and report on customer complaints and returns.
- Dealing with customers’ complaints to Measure and improve customers’ satisfaction.
- Break down problems and apply problem solving techniques to determine the cause roots and their effects.
- Responsible for building relationships with new clients and leading team productivity.
- Maintaining the company’s existing relationship with a client or group of clients in order that they will continue using the company for business.
- Responsible for managing several accounts and often being the face of the company to many clients.
- Ensuring that clients pay on time.
- Oversee all daily activities for assigned customers.
- Provide training to customers on using Entrepreware portal.
Job Requirements
Personal Requirements
- Presentable and professional appearance.
- Candidate should be highly competent, results-oriented, have exceptional communications skills, a proven track record of success, and be solid team player.
- Extremely high-energy, unbelievably driven, proactive, self-starter looking to have major business impact through sales; almost always positive with can-do attitude infecting the team with the same.
- Perfect command of both Arabic and English (speaking/writing/comprehension)
- Able to work side-by-side with a broad range of functions and levels; ability to lead client decision makers and advise them on their gifting needs
- Proactive and dynamic with a growth-mindset
- Willing to travel internationally if needed
- Liberal/open minded
- Extroverted having friendly attitude with customers, investors, press, recruits etc.
- Highly capable and efficient communicator
- Calm under pressure
- Discrete and trustworthy
- Coach able and Open to learn new things
- Exemplary planning and time management skills
- Able to multi-task and prioritize workload
- Creative
- High analytical and process-driven with the ability to think and perform both tactically and strategically; quick with numbers and an overall math genius
Professional Requirements
- Bachelor’s degree or higher
- Any academic/professional background welcome.
- Excellent knowledge of Microsoft Office (particularly Excel) or willing to learn.
