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Technical Support Specialist (German/English)

Concentrix
Cairo, Egypt
Posted 6 years ago
27Applicants for10 open positions
  • 26Viewed
  • 9In Consideration
  • 17Not Selected
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Job Details

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Job Description

  • Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.
  • You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive.
  • By utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • You will be effectively managing cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

Job Requirements

  • If you speak English and German language (B2/C1) you are the candidate we are looking for!
  • If you’re the ‘go to’ person when it comes to all things tech related that could be the role for you.
  • If you are familiar with Windows Server OS (from 2008) and have knowledge of Windows OS (administration) you are a candidate we looking for.
  • On top of that we are looking for good knowledge of Active Directory and TDP/IP, UDP, RDP and HTTPS.

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