Job Details
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Job Description
Job Purpose:
- Managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last-mile logistics, warehouse
- Planning and scheduling of relevant operational activities.
- Playing a crucial role in developing and maintaining good relationships with vendors and distributors.
Job Description:
Operations, Stock, Fulfillment & Warehouses
- Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
- Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.
Manage online orders and daily operations
- Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
- Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.
- Develop a robust Quality Control system for job-related tasks to ensure there are consistency and best practice applied across the platform, maximizing efficiency, and potential for growth.
Customer orders & Orders Service
- Ensure that team responds to customer orders queries in line with standards set and agreed response times.
- Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
- Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
- Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.
Optimize business process execution & grow the business
- Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).
- Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.
Cross Department working to support efficiency and growth
- Be an Operations and Logistics Mgmt. leader for the Business Team to help lead the strategic development of the Operations and Logistics Mgmt. activities.
- Contribute insight into the strategic direction of the Business team through the understanding of the complexity of all different aspects of the business.
Job Requirements
- Proven experience in an E-Commerce Operations and Logistics Mgmt. role with exposure to operational elements.
- Local Experience of last-mile logistics.
- Experience of stock management and financial procedures.
- Working experience in the E-commerce field.
- Familiar with the startup environment and have restructuring experience.
- Ability to effectively coach team members and communicate with senior management.
- Ability to plan, prioritize, and manage multiple tasks and deliver to tight deadlines.
- Proficient in MS office.
- High standard of written and spoken English.
- Great communication skills, written and verbal by using positive language.
- Excellent Negotiation Skills.
- Strong organizational, time management, and analytical skills.
- Strong problem-solving skills.
- A glass-half-full outlook that contributes to our company culture.
- Leadership skills
