Customer Service Agent (Only Forwarding Background)
USCO Log -
Heliopolis, CairoPosted 6 years ago70Applicants for2 open positions
- 4Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage customer orders from placement to invoicing through multiple channels, including phone, fax, E-Mail, and websites to ensure 100% customer satisfaction.
- Ensure customer satisfaction by routinely communicating order status details to customers.
- Quote list prices and/or special competitive pricing and/or provide discounts to customers as agreed by marketing and sales
- Document/coordinate customer complaint handling to identify root cause and effect the appropriate corrective/preventative action(s).
- Prepare the sailing Schedule and publish it to the company website
- Coordinate internally with the company operations department on shipment by shipment level.
Job Requirements
- Effective communication
- Computer and technical literacy
- Interpersonal abilities
- Teamwork skills
