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Call Center Agent

Roodi-Car
Maadi, Cairo
Posted 6 years ago
123Applicants for5 open positions
  • 5Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Managing inbound/outbound calls and customer service inquiries and complains
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Respond to any online or telephone queries in a calm and friendly manner.
  • Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
  • Produce reports on progress within the department and outline any developed strategies to improve.
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements

  • 0-2 Relevant years of experience.
  • Active listening, bargaining skills and able to reconcile differences.
  • Good Communications skills and ability to work within a team.
  • Good knowledge of Microsoft office.
  • Strong customer service experience.

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