Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Ensure accurate profitability study for every contract before being processed.
- Analyze all service contracts within the predefined guidelines.
- Reviewing contract terms & conditions according to guidelines.
- For non-standard contract, reviewing by lawyer and need CFO approval
- Maintain Service Customer Master File and ensuring that all supporting documentation are attached before implementation of any contract.
- Maintaining and Processing equipment, supplies, spares and paper orders and ensure proper documentation validation of all processed orders in terms of PM and discounts.
- Check prices verses published price list and ensure that all approvals are done according to the policy and the approval authority matrix
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Responding to incoming email and phone enquiries
- Acting as a contact between company and its existing customers;
- Checking the quantities of Consumables and Goods in stock;
- Gaining a clear understanding of customers' businesses and requirements;
- Initiating a request for invoicing as per the service contracts terms.
- Follow up on contracts invoices collections and issue regular reports on receivables.
- Processing DEMO Machines are done with proper approvals.
- Processing own usage orders with proper approvals.
Job Requirements
- Bachelor's degree in Business Administration or related studies
- 3-5 years of experience
- successful field support experience
- High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
- History of working in a field that required autonomy and self-motivation
- Prior experience that required excellent communication skills
- Prior experience that required excellent organizational skills
- Account leadership experience that includes calling on multi-level plant or facilities management to accomplish company goals
