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Job Description
- Provide coverage and support for Network operations and Information Technology department as directed by supervisor.
- Provide technical support for the District web presence.
- Monitor and maintain servers.
- Analyze log files and investigate and correct or record errors that are discovered.
- Monitor server and data backup processes.
- Configure network devices as directed.
- Work with systems for endpoint device management. Includes software distribution, updates, patching virus protection, and imaging.
- Assist with network account creation and troubleshooting.
- Develop and maintain scripts and programs that automate repetitive tasks and data transfer in the Network Operations Center.
- Clearly document features, technical specifications, and infrastructure requirements for selfproduced technical work and job processes.
- Provide administrative support of digital communication systems; including training and orientation for staff and administrations.
- Ensure regularly scheduled technical tasks are accomplished on time.
- Monitor industry trends, technologies, and standards.
- Create and support an environment that focuses on value added learning.
- Research, recommend, and apply new technologies as they emerge.
Job Requirements
- Associate Degree in a network or computer related field or equivalent working experience.
- A working knowledge of the current Microsoft Windows Desktop, Server, and Network Operating Systems.
- Minimum two years of experience supporting end-user networks in a Microsoft environment.
- Minimum two years of experience supporting a LAN/WAN environment, preferably with Cisco devises.
- Completion of Interconnecting Cisco Networking Devices classes I-IV or equivalent.
- Completion of Microsoft Server and Workstation classes.
- A working knowledge of the following:
- Internet protocols, VPN and Firewalls.
- VMware or similar virtualization technology.
- Support of network print systems and servers.
- Network trouble shooting, monitoring, and maintenance tools a and techniques.
- Basic web technologies such as Microsoft IIS and TomCat.
- Encryption and certificates.
- Device management software such as SCCM, Casper, Google Administration.
- SQL servers and SQL query language.
- IP Telephony.
- Office 365 services including SharePoint.
- Ability to work independently with minimal supervision
- Ability to communicate clearly with individual computing users on all levels – in small groups, one on one and in writing.
- Ability to focus on detailed work for extended periods of time.
- Demonstrated ability to develop and deliver multiple assignment on time, and maintain an efficient/timely daily work schedule.
- The ability to effectively document technical work.
- Must be open to cross training and have flexibility in duties as assigned.