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Job Description
- Setting annual targets and objectives for the department and meet these targets with department team.
- Create and implement QA targets and objectives for short and long terms.
- Prepare and discuss the QA annual budget.
- Prepare, Schedule, and implement the annual internal and external audits.
- Manage the internal / External Auditing teams and TQM meetings.
- Develop and provide employee training in Quality Assurance, quality standards, and internal Auditing.
- Record, analyze, investigate, and report on customer complaints and returns.
- Dealing with customers’ complaints to Measure and improve customers’ satisfaction.
- Break down problems and apply problem solving techniques to determine the cause roots and their effects.
- Participate with other departments in evaluating the suppliers and services providers.
- Prepare, schedule, and record the management review meetings.
- Prepare and analyze the non financial KPIs reports.
- Dealing with the emergencies and unplanned issues.
- Collect, compile and present statistical quality data.
- Develop, recommend, and monitor corrective and preventive actions.
- Monitor and control risk management activities.
- Handle and maintain the QA and management system documentations.
- Lead cross function team to develop the processes, procedures and improvement projects.
- Encourage and motivate the QA teams to improve their performance.
Job Requirements
- Bachelor Degree in Engineering or in science (preferred in Engineering)
- Diploma in Management or in QA
- Certified in six sigma (preferred black belt)
- Certified in quality auditing (CQA or equivalent)
