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Customer Service Agent - CRM

Talent 360
Garden City, Cairo
Posted 6 years ago
96Applicants for1 open position
  • 86Viewed
  • 7In Consideration
  • 14Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Receives, assesses and addresses all customers inquiries and complaints received directly or from Call Center; Call-back customers, collect relevant information and direct to the relevant department
  • Assists customers within the company’s premises
  • Handles data entry and data extraction from the CRM system
  • Reports to the Sales Operations Supervisor periodically (Daily; weekly; etc.)

Job Requirements

EDUCATION:

  • Postgraduate education (Languages; Humanities, Marketing, Communication, Management; etc.), preferably from AUC, GUC, MIU, BUE, MSA
  • Graduate from international schools (American Diploma, IG)

EXPERIENCE:

  • Fresh graduate or 1-2 years of experience in Customer Relations or Call Center
  • Previous experience in a real estate environment is a Plus

COMPETENCIES:

  • Articulate; Proficient spoken language skills in both English and Arabic is a Must
  • Presentable, people-oriented, with strong Interpersonal and Communication skills
  • Patient; Ability to manage customer complaints and handle the pressure
  • Good practice of MS Word (both English and Arabic); Practice of CRM systems is a Plus
  • Reliable; Accurate; Confidential behavior

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