Job Details
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Job Description
Job purpose:
We are looking for an Operations Coordinator who is goal-oriented and self-motivated. he will be responsible for maintaining client relations and performing a variety of administrative tasks, including scheduling, answering phones, and preparing reports.
Duties and responsibilities:
- Ensure The queue has a reasonable number of tickets.
- Handle multiple queues based on ticket severity.
- Prioritize tickets in the queue to meet SLA time requirements.
- Ensure tickets are handled in a timely and efficient manner.
- Schedule and coordinate all service requests as a request is received either via mail or call.
- Break down large tasks into smaller ones, follow them up, and ensure the task delivery.
- Be the first line (or single point of) contact for customers in emergencies.
- Participate in the on-call rotation to assist with after-hours emergencies.
- Oversee the operations process as a whole and suggest enhancements, monitor KPI’s, ... etc.
- Prepare and send reports to direct managers and customers as needed.
Job Requirements
Skills:
- Self-managed and self-motivated.
- Time management skills.
- Team player.
- Ability to work under pressure and respond to emergency situations efficiently.
- Excellent communication skills.
- Ability to handle non-satisfied customers.
- Well-organized.
Education and certificates:
- Collage graduate.
Experience:
- 0-2 years of experience in the same field.
Specialized knowledge:
- IT background is appreciated as it will help you with a deeper understanding of what we do, and more effective communication with our technology-oriented targeted audience.
- Fluent computer and internet user.
- Excellent English language, both oral and written.
- Excellent business writing skills.
Working Conditions:
- This position requires physical presence in Spirula’s office in Alexandria, Egypt. This is not a remote job.
- This is a Full-time shifts job, 8 hours per day, 5 days per week.
- Spirula is an equal opportunity company, we don’t filter candidates based on race, religion or political views.
- Spirula encourages disabled individuals to apply to its job posts as long as the disability type doesn’t affect the work nature of the position.
