Technical Support Engineer
ITS -
New Cairo, CairoPosted 6 years ago276Applicants for4 open positions
- 43Viewed
- 22In Consideration
- 5Not Selected
Job Details
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Job Description
- Identify, diagnose, and resolve technical support.
- Provide onsite and remote help desk support to end users.
- Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems.
- Track, update, and maintain help desk tickets using incident management tool
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.
- Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
- Perform additional duties as requested.
- experience with Active Directory.
- Experience with Microsoft office 365
- Maintain configurations of laptops according to established requirements.
- Understanding of networking LAN concepts
Job Requirements
- Preferred to be living near New Cairo
- Experience 1-3
- Excellent communication skills, both verbal and written English
- Experience with Windows 10, 7, Androids and iPhones.
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