Customer Service Manager

Main Duties:

• Developing customer service procedures, policies and standards for your organization & department.
• Have The ability to Handle customers complains or inquiries and investigating which may be complex or long-standing problems.
• Review and monitor and direct team performance and provide necessary coaching to ensure all sales, customer service, call handling and financial objectives are met.
• Provide direction and motivation to staff.
• Contributing to employing new staff and Dept. Strategy.
• Accountable for directing workflow to ensure efficiency; plan, schedule, and coordinate team activities as to achieve the volume required to meet demand while operating within the parameters of available resources and budgeted targets.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service your organization is providing.
• Learning about your organization’s products or services and keeping up to date with changes