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Customer Service Section Head

Sky Bridge
Cairo, Egypt
Posted 6 years ago
238Applicants for7 open positions
  • 147Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Job Requirements

  • Experience in Call Center Management, previous experience in Telesales is a must
  • Experience in Real Estate
  • Excellent communication skills.
  • Presentable.
  • Excellent English.

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