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Job Description
Job Duties include but not limited to:
- Responsible for the preparation of application surveys and cost effective and technically competent proposals, quotations and tenders that meet customer's requirement in timely manner.
- Tracking all outstanding proposals and enquires.
- Deliver fast quality, technical support to clients and colleagues.
- Manage and interpret customer requirements, speaking with clients to understand, anticipate and meet their needs.
- Troubleshoot problems with application team and assist in other teams if required.
- Prepare job orders, following up application, ensure that the scope of work and estimated pricing are achieved and prepare reports in case of deviation.
- Actively increasing knowledge about company's products and services as well knowledge sharing
- Training of colleagues and new comers.
- Follow up with unsatisfied customers to ensure issues are resolved, identify reasons and put suggestions to avoid them in the future.
- Ensure that department documentation are complete, up to date and filed.
- Improve client data base and history by writing and maintaining reports and documents.
- Studying competitors, gathering information about their products and services and make the nesseceery comparisons.
- Track and analyze products /Application performance
- Participate in presenting company's products and services to engineering consultants in different fields to make sure they specifying them for their customers.
- Obtain feedback from customers for "lessons learned" to incorporate in futures proposals and job orders.
- Prepare and deliver technical presentations
- Update company's data base by new clients who might benefit from company's products and services.
- Participate in company's registration process in customer's vender list.
- Contributing to marketing plans and strategies*
- Participate in Managing ,executing and arranging for the effective distribution of marketing materials, including leaflets, posters, flyers, news letter , company's website, e-marketing &CD'S
- Organize and attend events such as conferences, seminars, exhibitions
- Conducting mar
Job Requirements
Mechanical - Material or metallurgical Engineer with 2 - 3 years experience in pre-sales or technical office position with the following requirements :
- Customer service minded
- Solutions oriented with good problem solving skills
- Professional approach
- Results driven
- Attention to details
- Proactive and take initiative
- Team player
- Self motivated
Ability to working towards strict deadlines
