Hotel Booking Advisor (Based in India) - Egyptians

Clients & Payments

• In-House: Head Office, Branches & Implants – (Requests will be received from client) – Payment will be guaranteed by Client's Voucher
• External : B2B Customers – (Requests will be received from Travel Agents worldwide) - Full payment must be received before guaranteeing any service

Job Description

• Process the booking requests received from the designated areas
• Handles daily correspondences and responds to inquiries and makes reservations as needed.
• Co-ordinate between the Clients & Supplier or Service provider to finalize the bookings.
• Follow up with the supplier deadlines and time limits and the same should intimate to the staff timely.
• Communicates reservation information to the suppliers and consultants.
• Processes cancellations and modifications and promptly relays this information to the suppliers and consultants.
• Sending special requests, waiver and VIP attention.
• Should finalize the waiver requests with supplier such as Cancellation charges, No show charges, early check out charges Etc.,
• Guaranteeing some special request with suppliers such as connecting rooms, smoking rooms, handicap room , car model, Etc.,
• Do the rate comparison offer best rates to materialize the bookings
• Big & Long stay bookings agent should do the negotiation with supplier and offer negotiated special rates.
• All the bookings Reconfirmation should be done on daily basis with valid hotel confirmation numbers.
• Process refunds for canceled bookings, amended bookings, short stay bookings Etc.,
• Pre travel, such as Handle book out problems,
• On the road issues, such as no booking find at the time of check –in, payment issue , guest doesn’t like the hotel Etc.,
• Post Travel such as, guest complaints, Etc
• All the correspondence between suppliers and clients should be handled.

Inventory access channels

• Holidays point of sale system
• Suppliers and hotels contacts ( email, phone, fax, and chat)
• Packages folder access