JIRA Expert Customer Support

Key responsibilities:

• Evaluated existing JIRA Implementation and recommended best practices on its future configuration based on meetings with and feedback from team members.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• Work with individuals and teams to optimize JIRA workflow functionality as it relates to the team's processes as well as provide companywide visibility.
• Train individuals and teams on JIRA and Confluence in order to increase user adoption.
• Develop learning manuals on key process and procedure regarding JIRA and Confluence.
• Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
  Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
• Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided technical expertise for JIRA Agile and have created and configured Scrum and Kanban boards.
• Rollout a Service Desk from the scratch and integrated with other tools using Atlassian SDK.
• Performed an In-house Jira plug-in development using the Atlassian SDK and Rest API
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.