IT Assistant

Typical Duties

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
• Sets up and configures desktop computers, peripherals and accounts assigning security level
• Installs software and installs and repairs hardware and peripherals
• Tests programs
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Maintains systems, databases and web pages;
• Administers user accounts
• Designs and produces basic reports
• Sits up and submits production jobs and edits and debugs computer output;
• Transfers computer files between platforms;