IT Support Engineer

Aprcot -
Maadi, CairoPosted 6 years ago

273Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Setup / Troubleshoot / Repair / Upgrade desktop and laptop computers.
Troubleshoot PC Hardware and Software
Ensure that the workflow between all the servers is perfectly done
Triaging and responding to calls and emails from employees and tickets generated by our soft wares.
Utilizing our advanced documentation system to facilitate closing tickets and record keeping.
Network User & Group security management.

2 - 4 years experience in Technician role
Bachelor Degree in Computer Science or related subject
Ability to adapt to situations involving clients with unique hardware and software requirements.
Ability to participate in a support schedule that includes after hours and weekend support
Ability to install new servers and integrate them into the current network
Install / Configure / Support
- Windows 7/10 Professional environment
- Office 2013/2018
- Outlook 2013/2018
Troubleshoot client networking issues (both LAN & WiFi)
Good Knowledge of the following
- Microsoft IIS Servers
- VMware
- Linux
- Audio/video troubleshooting and support
- Internet security and data privacy principles
Ability to travel to support our international offices.
Work in Team Environment
Ability to Follow Procedures
Excellent written and verbal communication skills
Excellent organizational skills
Support for Android and iOS devices