Technical Presales Engineer -Construction Machinery

Primary Purpose of the job:

• Provide technical & Commercial support and guidance on CMD Products to Sales force and clients. Liaise with suppliers regarding product specification, pricing and availability.
• Ensure that all Construction Machinery Products are according to customer requirements, commissioned and handed over trouble-free and meets performance criteria.

Principal Accountabilities

• Ensue that the level of knowledge, tooling and systems on all technical matters are maintained at the highest level.
• Work in very close cooperation with our principals on all aspects of technical and engineering and ensure that all technical obligations towards our customers are fulfilled.
• Evaluate customer s’ specification and prepare tenders according, in a time and practical manner . Ensure that inherent risks in all tenders are fully comprehended, accurately cost and the clear compliance/deviation statements are made.
• Obtain the best possible competitive pricing from the suppliers.
• Provide technical and pricing assistance & quotation/tender preparation and follow-up
• Checking orders towards customer PO and supplier provided lists.
• Training &Development of Salesmen/clients
• Maintain full current product knowledge and competitive comparisons
• Assist inventory management.
• In coordination with CMD Product Manager conduct and arrange for product training, product launch and customer seminars.
• Work directly with sales staff on sophisticated or complex jobs to assist in the machine selection, customer presentations and closing of sales.
• Customer meetings and visits to help and ensure full understanding & matching to customer requirements, and to enhance customer satisfaction upon commissioning.
• Assist in Develop and establish marketing plan to ensure achieving right product positioning and optimum customer awareness.
• Prepare monthly, quarterly, annual reports about sales figures.
• Responsible for Department Budget Reports
• Responsible for Collecting competitors’ market share in the market based on quarter report

KPIs/KPAs

• 100% compliance to customer specs, commissioning and performance standards for all CMD products sold
• Accuracy and reliability of intelligence gathering on competition activities
• Professionalism demonstrated in the CMD product presale application and post-sale technical support
• 100% compliance to time-scales for preparation, submission and follow-up on quotations/tenders
• Zero defect commissioning of all CMD products
• Number of T&D sessions conducted for CMD salesmen and customers
• Number of successful product presentations made to the customers
• Accuracy of analysis reports required by CMD Manager