Technical Support Specialist

Goo&Back -
Maadi, CairoPosted 6 years ago

76Applicants for9 open positions

Job Details

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We have an opening in our Egypt branch for a proactive, customer-focused, customer implementation and tech support specialist and technical support manager who can contribute to our Company.
The selected candidate will be a motivated self-starter with very strong technical troubleshooting and Installation of software and remote technical support using our tools.

Job Responsibilities

Providing technical and product support to internal and external customers via the telephone.
Troubleshooting to determine root cause and documenting solutions
Communicating solutions to customers
Performing follows up calls on new customers.
Frequent communication between Customers, Sales Representatives, and other team.
Resolve customer issues and inquiries promptly with high customer satisfaction.
Document activities in CRM systems.
Perform other related duties as assigned, including special projects.

Excellent super fluent English language.
B.Sc. in computer science, communications engineering or a related discipline.
1+ years working in a technical support role, providing technical application support, in-depth troubleshooting and diagnostics to the issues reported by customers/clients.
Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Customer Service.
Exceptional interpersonal, communication, and problem-solving skills a must.
Understanding of relational databases.
Ability to meet the challenges of a fast-paced, demanding environment
Must have a customer focused (external and internal) mindset.
Deep knowledge of Windows Operating System, knowledge of hard desk management tools, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN.
High Computer related applications proficiency.
The Following Qualifications are not required but will be appreciated:
Good knowledge in MSSQL / MySQL
1+ years Experience in the use of Microsoft SQL Server.