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Job Description
- Manage customer inquiries for all products and services and ensure timely resolution
- Analyze customer inquiries and assist for all services offered by organization and ensure resolution
- Schedule workloads and resolve issues for customer within time frames
- Prepare reports for workload and resolutions
- Achieve customer care goals and develop improvements in customer care services
- Make or receive calls to or from customers as required
- Coordinate with various departments and customer and resolve all technical and operation issues
- Provide support to customer care applications and ensure satisfaction
- Analyze customer care feedback and recommend improvements in customer care services
- Administer all operations for relaying messages and problem resolution
Job Requirements
- Bachelor degree
- Customer oriented
- Problem solver
- Very good English
