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Job Description
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Attracts potential customers by answering product and service questions.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Job Requirements
- English command: Good.
- Good at Professional Emailing.
- Data collection and ordering.
- Have Good Problem-solving skills.
- Knowledge of customer service principles and practices.
- The ability to work under pressure.
