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Job Description
- Conduct in person/phone sales using Pacioln ticketing software.
- Organize and distribute “will-call” tickets
- Describe venue layouts and seating locations
- Call customers to advise of event changes and/or cancellations; as may periodically be required
- Respond to customer inquiries with accurate up-to-date information.
- Provide superior customer service
- Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication
- Strong customer service skills with the ability to resolve customer conflicts, should they arise
- Read, write and communicate effectively with co-workers and the general public
- Deal professionally, courteously and tactfully with the public and coworkers
- Flexibility to work nights, weekends and/or holidays when needed
- Light administrative duties
- Other duties as assigned
Job Requirements
- Bachelor Degree of relevant field
- Fluent English is a must
- Used to handling various ticketing applications
- Customer service oriented
- Able to work under pressure and handle stress
