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Customer Support Specialist

Ameco Medical Industries
10th of Ramadan City, Sharqia
Posted 6 years ago
50Applicants for2 open positions
  • 49Viewed
  • 5In Consideration
  • 44Not Selected
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Job Details

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Job Description

  • Own and manage the client relationship: resolving Complains efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Be proactive in regards to the improvement of processes and procedures.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisor and manager.

Job Requirements

  • Fluent English ( Spoken & Written )
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to travel abroad
  • Proficiency in using MS Office application
  • Teamwork spirit.
  • Flexibility.
  • Ability to travel abroad

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