Job Details
Skills And Tools:
Job Description
- Ensure that sales targets for acquisition, development and maintenance are met, through the Direct Channels plans.
- Handle Direct mail Campaigns for prospecting , service offering and VAS.
- Improve sales effectiveness and efficiency through assigned Telesales standards for: number of calls per active selling days, number of selling days vs. working days and number of inbound vs. outbound calls.
- Ensure adequate sales visibility through the use of Sales Lead reports, i.e. monthly reporting and pipeline reports.
- Ensure effective transfer of customers between the Direct Business Unit and the Relationship Business Unit to maximise the long-term benefit for DHL.
- Manage the relationship between Direct Channels and Customer Service/ operations to ensure that business issues are identified and solved pro-actively.
- Receive Air Freight Quotation Requests from Sales Team.
- Send a completed Quotation Request to DGF for IB shipments. For OB shipments, send to DGF and/or NCG.
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Receive the price quotation from the freight provider (DGF/NCG) and add DHL Express Margin (Minimum 10%).
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Send the final selling price to the concerned sales person.
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Follow up with the freight provider on the pickup & delivery of the accepted shipments.
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Before end of billing month, all freight shipments to be invoiced with an Express invoice (ADHOC).
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Send a report with all processed shipments during the billing month that captures selling price, freight cost and received invoices (if any).
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Receive Freight Invoices from the freight provider and make sure that they match the price quotation that was received before.
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Approve the freight invoices to be released for payment to the freight provider.
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Follow up any credit/debit notes that may arise in the process.
Job Requirements
- Fluent English is a must
- Preferred Cairo Residence
- Location: Cairo International Airport
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