Job Details
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Job Description
- Join one of the world’s leading Business Travel organizations, working from our new Business Travel Center in Dublin.
- You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, and train-travel and beyond before and during their business trips.
- Your help will ensure they fly with ease, arrive fresh for meetings and get back home on time for their family and friends.
- Each year our client helps thousands of companies in over 60 markets, to better manage their travel programs by providing modern solutions and exceptional service.
- Unique in the market, our client operates like an agile and entrepreneurial start-up, voted the #1 Best Place to Work in the UK by Glassdoor 2 years running.
Job Requirements
- Would you like to start your day in our brand new Business Travel Hub?
- You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre and will have experience in the travel, airline, hospitality or similar.
Language/Communication:
- Excellent written and oral communications skills in English¡V inbound, outbound (callbacks), and email communications.
- Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
- Strong listening skills: active listening; able to appreciate the context of the business traveler¡¦s experience
- Ability to develop valuable and long-lasting relationships with business customers
Required Skills:
- Passion for travel / experience with travel
- Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
- Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
- Polished delivery: ability to communicate in a structured and effective manner
- Quick learner: ability to ramp up quickly and act on feedback constructively
- De-escalate customer situations: manage customer expectations and follow-up on customer commitments
- Passion for service, one call resolution and tailoring the solution for the caller
- Fast typing and computer navigation skills
- Proficiency in a multi-system environment and ability to multi-task
Experience, Education, and Certification:
- Min 2 years GDS experience (Amadeus (preferred), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)
- High school degree or equivalent (required)
- Two years of customer sales or service experience (required)
- Two years Corporate or Leisure travel industry experience with international booking experience (required)
What Convergys Offers You;
- Relocation Allowance of up to £á1,600 to move country for the role
- Refer a Friend for the role and receive £á200 vouchers if candidate is successful at interview
- Competitive annual salary plus Performance Based Bonus Plan
- 20 days annual holiday + 9 statutory days entitlement
- Convergys discount website with various offers against high street brands and Dublin
restaurants - Free parking and on-site canteen
- Excellent company benefits including pension, life assurance, discounts on VHI medical plan and discounted phone plan
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